HR Professional | People Experience | Process Improvement
I work across employee support, HR operations, service workflows, reporting and practical process improvement—with a growing focus on AI-enabled ways of working.
A few projects that show how I approach employee experience, process improvement and modern HR workflows.
From manual Excel tracking to a private Copilot-assisted workflow that prepares personalized greeting content and supports controlled sending after review.
Contributed to testing automated HR case assignment and suggested associate-side improvements such as live assignment notifications.
View case study ↗A daily ticket-tracking dashboard used to surface progress, identify pending and overdue workflows, and support weekly management reporting.
View case study ↗I’m a dedicated HR professional who is keen to learn, share knowledge and contribute ideas that make work better. My experience spans client support, HR operations, employee experience, reporting and process improvement.
I enjoy finding practical ways to make work clearer, smoother and more useful for the people doing it.
Building trust through clarity, support, and empathy.
Employee inquiries, policy guidance, HR operations and case support.
Spotting friction, testing changes and making workflows easier to use.
Using AI as a supporting capability for smarter, repeatable workflows.
Turning operational information into something teams can understand and act on.
A continuous shift toward employee experience, process thinking and better ways of working.
Supports US-based employees across employee inquiries, policy guidance, HR operations and case resolution using ServiceNow and Oracle Cloud HRMS.
Provided end-to-end client support, handled high-priority inquiries and escalations, and prepared reporting views to track ticket progress, pending work and overdue workflows.
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Open to conversations around People Experience, employee support, process improvement and interesting opportunities.
contact@badalkalra.com ↗